Privacy &
Security
We treat your personal data with the same immaculate care and precision as we do your finest garments.
Contents
Introduction
At Qlothcare, transparency isn't just a buzzword; it's the foundation of our premium service. This policy meticulously outlines how our cloud infrastructure and on-the-ground agents collect, secure, and leverage your information to deliver an effortless fabric care experience.
Last Updated: January 7, 2026
Updates to this policy will be communicated via your registered email 30 days prior to implementation.
Information Collection
To deliver our 60-minute pickup promise and bespoke garment handling, we securely ingest specific data points.
Identity Data
Name, encrypted contacts, and your primary servicing addresses.
Garment Profiles
Fabric preferences, allergy notes, and historical sizing requirements.
Technical Headers
Anonymized IP telemetry and device types for app optimization.
Logistics Data
Real-time geo-pings exclusively active during active delivery windows.
Data Usage
Your data acts as the blueprint for your garment's journey. By analyzing your preferences, our automated routing logic assigns the most suitable rider and alerts the facility to prep specific hypoallergenic cleaning solutions before your clothes even arrive.
- Orchestrating AI-driven logistics for minimal transit times.
- Customizing chemical wash formulas based on your fabric history.
- Facilitating instant ERP tracking from your customer dashboard.
- Processing seamless transactions through PCI-compliant gateways.
Enterprise Security
Institutional Grade Protection.
We do not compromise. All telemetry, transaction data, and garment profiles are encrypted via AES-256 protocols. Your financial data is tokenized through Stripe and never resides on our local facility servers.
User Rights
You maintain absolute sovereignty over your profile.
Data Portability
Request a complete JSON export of your garme history and preferences instantly.
Right to Erasure
Demand a permanent wipe of all your data from our ERP ecosystem, executed within 24 hours.