How can we
help you today?
Dedicated support for our mobile application, doorstep laundry logistics, payment inquiries, garment care guarantees, and Play Store user data requests.
Direct Contact & Helplines
Reach our support and operations team directly through official channels
Primary Helpline
Call for active order inquiries & rider coordination
Mon–Fri, 8:00 AM – 8:00 PM
Secondary Helpline
Escalations, store direct submit & billing assistance
Mon–Sat, 9:00 AM – 6:00 PM
Official Care Email
Play Store inquiries, feedback & general tickets
Avg Response: < 2 Hours
Operations & Hub
Drop off clothes or visit our direct facility
101 Ansh Arambh, 1st Floor
Support Categories & App Services
Everything you need to ensure a smooth, worry-free digital laundry experience.
App & Technical Support
Assistance with Android APK / Play Store updates, device permissions, OTP delivery, push notifications, and crash diagnostics.
- Instant OTP troubleshooting
- GPS location permissions guide
- Android 10 to 15 compatibility
- App cache & bug reporting
Pickup, Rider & Delivery
Real-time order management, rider assignment, doorstep digital weighing scale verification, and slot rescheduling.
- Live GPS rider telemetry
- Doorstep QR tagged security bags
- 60-minute pickup dispatch
- Express 24-hour delivery option
Billing, Invoices & Refunds
Transparent itemized billing, automatic GST invoices, payment gateway reconciliation, and automated refund processing.
- UPI, Card, Wallet & Net Banking
- GST-compliant digital invoices
- 3–5 business day refund SLA
- Zero hidden convenience fees
10× Care Guarantee
Bespoke garment sorting, fabric-specific hypoallergenic washing formulas, stain spot treatment, and safety assurance.
- Delicate & luxury garment protocols
- Eco-friendly German cleaning chemicals
- 10× service cost reimbursement guarantee
- Steam finish & hygiene packaging
Account Deletion & Data Erasure
In compliance with Google Play Store User Data rules, users can permanently delete their account and associated profile data via web or app.
- Self-service OTP verified web erasure
- Permanent erasure of customer data
- Purging of addresses & profile telemetry
- Complete GDPR & DPDP compliance
Grievance Redressal Officer
As mandated by Indian IT & E-Commerce rules for Play Store apps, dedicated escalation for unresolved customer grievances.
- Nodal Grievance Officer: Support Desk
- Email: care@qlothcare.com
- Acknowledgment within 24 hours
- Resolution timeline within 15 days
Create Support Ticket
Support Operating Hours
India Standard Time (IST)
Our Support SLA
We take pride in our rapid-response fabric care and app ecosystem:
- Phone Support: Answered under 45 seconds during operating hours.
- Email Tickets (care@qlothcare.com): First response within 2 hours.
- Account Deletion: Processed & purged permanently in 24–48 hours.
Have our Mobile App?
Manage live pickups, track riders & chat in real time.
Frequently Asked Questions
Find fast answers regarding app functionality, pickup routines, pricing, and account rights.
Qlothcare Technologies Private Limited
Registered Office: First Floor, 101 Ansh Arambh, Nr. Saligram Prime, South Bopal, Ahmedabad, Gujarat 380058, India.
For official correspondence, developer verification, and Google Play compliance: care@qlothcare.com.